1. Package Protection Insurance

Golonzo is proud to partner with Route, the leader in package protection and tracking solutions.

By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

* Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

2. Estimated Delivery Time (once order is processed)

USA: 7 – 20 business days have changed to 7 – 40 business days*
We use USPS shipping line, due to COVID-19 the process will be slow than usual as on the USPS website. Moreover, the customs will temporarily hold the package.


UK: 12 – 20 business days have changed to 12 – 30 business days
Australia: 12 – 20 business days have changed to 12 – 30 business days
New Zealand: 12 – 20 business days have changed to 12 – 30 business days
Canada: 12 – 20 business days have changed to 12 – 30 business days
Western Europe: 10 – 30 business days have changed to 10 – 40 business days
Rest of world: 10 – 40 business days  

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