1. Package Protection Insurance

Golonzo is proud to partner with Route, the leader in package protection and tracking solutions.

By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

* Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

2. Estimated Delivery Time (once order is processed)

USA: 7 – 20 business days have changed to 7 – 40 business days*
We use USPS shipping line, due to COVID-19 the process will be slow than usual as on the USPS website. Moreover, the customs will temporarily hold the package.
https://about.usps.com/newsroom/service-alerts/

https://www.cbp.gov/newsroom/coronavirus

UK: 12 – 20 business days have changed to 12 – 30 business days
Australia: 12 – 20 business days have changed to 12 – 30 business days
New Zealand: 12 – 20 business days have changed to 12 – 30 business days
Canada: 12 – 20 business days have changed to 12 – 30 business days
Western Europe: 10 – 30 business days have changed to 10 – 40 business days
Rest of world: 10 – 40 business days  

unnamed 480x480 - CORONAVIRUS (COVID-19) UPDATES FOR CUSTOMERS
svg+xml;base64,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 - CORONAVIRUS (COVID-19) UPDATES FOR CUSTOMERS